Communication involves sharing information, thoughts and feelings through speaking, writing or body language. Effective communication requires that the information is received and understood by someone in the way it was intended. Our course demonstrates the skill of relaying a message in a clear, direct way that allows the receiver to correctly understand the given message.

It further homes in on the importance of taking into consideration the age, cultural diversity, gender and intellectual abilities of recipients by highlighting appropriate words and examples depending on who one is communicating with and pays close attention to body language in particular.

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