Meeting customer service needs is a key objective for every corporation. The importance of customer service cannot be overemphasized in any industry. Through consistent and sustained training and monitoring, an organization can attain quality customer service, thereby increasing profit and enhancing business growth.

Customer service is not a desk or department. It is a philosophy or an attitude that inhabits your culture and must run through your entire organisation.

Every department is a crucial link in the chain, working as a team.Outstanding internal customer service is simply good business. Internal customer service can flourish only in high communication environments.
To create positive internal customer service, all departments work together cooperatively, agree on processes and procedures, and negotiate expectations. Interdependent units meet each other’s’ needs, work productively together to meet common goals, and deliver high quality products and service to the external customer.

The course focuses on developing effective internal customer service to increase productivity, improve interdepartmental communication and cooperation, boost employee morale, align goals, harmonize processes and procedures, replace interdepartmental competition with interdepartmental cooperation and deliver better service to the external customer.

Excellent service to the external customer is dependent upon healthy internal customer service practices. Team work is highlighted and is an integral part of the course.

Our hands-on practical CS course highlights the following and more:
• Reliability
• Responsiveness
• Competence
• Access
• Courtesy
• Communication
• Credibility
• Understanding
• Responsibilities
• Internal customer service

This course enables the participants to specify your customers’ needs, evaluate any service problems, remedy any mistakes & verify customers’ satisfaction levels.


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