Conflict management is the short or long-term management process used to resolve issues. In most instances, conflicts between staff members and managers are silent. Staff members do not express their views or feelings of conflict openly in front of their immediate manager and prefer to voice their concerns or bad feelings about their manager to their colleagues, family members or friends.

There are a number of sources of conflict and here are just a few:
• Poor communication
• Friction between two or more people/departments
• Friction between employee and manager
• Lack of job recognition and employee development
• Lack of support from management
• Operational changes to business
• Lack of information
• Salary negotiation deadlocks

Our course shows managers how to put measures in place to avoid these types of situations occurring. These factors mentioned above are just a few that occur mainly in the business world. The course will outline techniques for managing conflict in the workplace through a process of:

• Assessment
• Acknowledgement
• Attitude
• Action
• Analysis
• The course will highlight communication as this is the most important ingredient for avoiding or resolving conflict situations.

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