Having the right attitude impacts:

• Job performance
• Meeting quality standards
• Sales potential
• Customer service
• Improves morale
• Manager/employee relations
• Team cohesion
• Personal relationships

In attending this course, participants develop a heightened awareness and understanding of how to apply a positive approach and outlook to both their work and personal lives. Through interactive self-evaluation, experiential activities and solution focused discussion, participants are able to create a mind shift and discover how to develop and apply the necessary skills to interact productively and successfully both in their careers and personal lives.


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